Seller's FAQs

Sellers FAQ’s

SELLER BASICS

1.     Who can sell at MediQuick India?

MediQuick India is a Business 2 Business & Business 2 Consumer shopping platform. You have to be a business entity to be able to sell on MediQuick India. You could be a manufacturer, brand owner, retailer/reseller, franchise holder or a distributor.

You can also be healthcare professionals or just a trader who can do excellent sourcing and outstanding customer services. This way we ensure that only professional and quality sellers come on MediQuick India.
 

2. How and where do I sign-up to sell with MediQuick India?


Please visit https://www.mediquickindia.com/admin/ and follow the easy step-by-step process to sign up. Please note that MediQuick India will first verify you before your online store is live at MediQuick India.
 

3. What all is needed for me to sell online?


At the most basic level we need you to fill a simple registration form, upload products in your online store and regularly manage it.
 

4. What are the rules and policies at MediQuick India and where can I find them?


We strongly encourage you to read all the rules and policies that are common guidelines to create a trusted and safe marketplace. To learn more about rules and policies please CLICK HERE.

 

PRODUCTS LISTING MANGEMENT

1. How can I manage my products online store at MediQuick India?


You have your own user name and password (My Dashboard ) and complete administrative access of your online store at MediQuick India at www.mediquickindia.com/admin You can access your online store at MediQuick India anytime, from anywhere using any Internet connected devices. You can upload new products, change quantity, change pricing, manage orders, manage inventory, and many other things in a matter of seconds from Store Manager.

2. How can I upload my products in MediQuick India catalogue?

Uploading your products in MediQuick India catalogue is really easy. You can upload your products anytime from anywhere. We offer three options of uploading –

1) 1-by-1 Upload,

2) Express Upload or

3) Bulk Upload using a CSV file as product feed for bulk uploading.

 

3. What all can I change or manage for my product listings at MediQuick India?

You can change anytime from anywhere your product description, price,

Quantity, discount offered, bundling etc. All this can be managed with your own username and password and via a PC, mobile or tablet.


 FEES, PAYMENT SCHEDULE, and TAXES

 

1. How much do you charge to sell with MediQuick India?


At MediQuick India, we believe that a healthy marketplace dynamics create win-win for all the stakeholders. Our pricing is one of the examples of that philosophy. Here are three components of our pricing for the merchants and we believe that due to power of combined scale, world-class skills, economy of scope we are able to significantly lower cost to sell online for each individual merchant:-

A. Commission on Selling:  MediQuick India doesn't charge any commission on your selling. You can sell products on your price without any charge on your selling.


B. Sellers Maintenance Fee   MediQuick India charge only one time store setup charge on registration time & monthly  see plans Its only rent for your online store, domain name & online space where you will get all e-commerce & marketing solutions without any extra charge.

C. Packing & Delivery charge:  MediQuick India is providing you best platform to sell your products online. We only provide you with the packing branded MediQuick India for packing the products as per our packaging guidelines.

"CLICK HERE "

We only provide end to end pick and delivery services or facilities through our preferred logistic partners who you can send the product through to the buyer’s address at minimum cost.

 

2. What payment options do you offer?


We offer all the popular online payment options such as credit card, debit card, net banking, and cash on delivery, EMI, and International credit cards.

3. What is required on merchants' end to accept payment?


We process online payments on merchant’s behalf and send the money to merchant after successful product delivery. Merchants do not have to deal with online payments as we take care of it. All we need from merchants some banking and accounting information for us to set-up online bank transfer account.

4. When do I receive the money that I sell at MediQuick India?


We have a weekly payment cycle given below:

  • The payment will be released on every 15th and 30th of the month ( In case 15th or 30th falls on sat/sun or govt holiday or any public holiday payment will be cleared in the next working days )
  •  Payment for the all the orders placed before 2 weeks back will be cleared in every 15th and 30th of the month
  •  Weeks starts from Monday and ends on Sunday

Money (order final value with shipping & packing charge) will be electronically transferred for all Completed Orders occurred two weeks back to your mentioned bank account. 

4. Who is responsible for collecting and paying VAT/CST?


Merchants/sellers are responsible of collecting and paying the accurate VAT/CST. MediQuick India only provides online channel and communication platform that connects sellers and buyers but the buying and selling is the contract between buyers and sellers. Merchant Selling Price should be inclusive of all taxes.


DELIVERY AND FULFILLMENT

1. Who handles shipping?

MediQuick India offers branded fulfilment services to merchants for pick, pack (ref to     Packaging Guidelines:  General 2.2 T&C) Also seller are free to send his parcel with his own logistic partners by updating information to MediQuick India

2. How do I know the buyer has received the product?

You can check the delivery status of all orders through your Seller Panel. The information is provided under the 'Orders' tab. 
 

MERCHANT RATING

1. What is seller rating?

Every time a customer buys an item at MediQuick India, he/she is invited to rate the seller on a five star rating system. 

2. How does my seller rating impact me?


Higher seller rating or more positive feedback from buyers will help you to see better customer response. If you consistently get positive feedback, other potential buyers will be more likely to buy from you.

3. How do I avoid getting lower seller rating from buyers? 


Apart from ensuring that you always provide top quality products and meeting all promises that you make to a customer, you should also have an open communication channel with the customer. At MediQuick India a seller can exchange mails and discuss the problems with a customer before the customer finalizes his rating. Use this facility to the fullest. Talk to a customer immediately when you get a complaint.

4. What is top rated seller seal?


As a seller at MediQuick India, Top Rated Seller means higher sales volume and better product placements for you. We believe that sellers who offer -- excellent customer services, fast/free shipping, most competitive prices, and receive top feedback from the buyers, should get an extra reward. 

5. How does top rated seller seal helps me?


For certain sellers MediQuick India assign a Top Rated seller seal. That is our way of conveying to our customers that the sellers exhibit higher standards for customer services, return, pricing, brands/selection etc. Top Rated seller seals mean that many online shoppers at MediQuick India will prefer buying from you and that means more visibility and growth for you.
 

RETURNS MANAGEMENT

1. What is the return policy at MediQuick India?


MediQuick India has its universal return policy for certain scenarios to build trust and ensure safety. We cover our customers under our Buyer Protection Policy, under which a customer has 10 days to return an order to the seller for full refund including shipping charges in case of wrong colour, wrong size, wrong quantity, manufacturing defects, not genuine product, not new product, or product significantly different than listing description. On the completion of the buyer protection period and if the customer has not registered a return complaint, the order will be considered complete and payment will be made on the closest Friday.

 

Refer to our Returns Policy Guidelines document for more details.

2. How are the returns managed?


MediQuick India will ensure pick up of the returns.
 

CUSTOMER SERVICE

1. Who provides the customer service?


MediQuick India provides all the technology, payments, return and pre-sales and point of sale services. Entire post-sale services are provided by the sellers.

2. Who does the customer contact for post-sales services?


The entire products related issues are handled by sellers directly. MediQuick India is not equipped to handle any product or manufacturer related issues, repairs, maintenance and/or services.


SELLERS TOOLS AND BEST PRACTISES

1. What are the best practices that can help me sell more online?


Please refer to HELP & SUPPORT and learn how you can grow your online store at MediQuick India.

2. What are different sellers tools available to me?


As an E-Commerce platform company, MediQuick India offers lots of seller’s tools to manage an online store and grow business. Refer to Seller Panel for more details. 

3. Can I manage my online store at MediQuick India using a mobile phone?


You can perform many functions using a mobile device with Internet connectivity. You can see the online sales report, upload products, change quantity, change price, run promotions, replenish inventory etc. using a mobile device.

MARKETING & PLACEMENTS


1. Are there any preferred placements opportunities for me?


Yes. In addition to your own online store front and searchable product listings, you can opt for items in preferred placement sections such as Hot Deals, Our Picks, and Featured Products. Please contact us to learn more about these preferred placements.
 

PRICE, DEALS and PROMOTIONS

 

1. How do I price my items?


At MediQuick India you decide the price of the product/services you want to sell  you can sell your products on your own price. Please price your items most competitively for greater demand of your products/services. Online shoppers do online and offline research and compare prices before making a purchase decision. The lower the item price is the higher likelihood for you to sell it more. If you are the cost leader for an item online, you will likely see extremely good customer response. We can also give you our opinion and recommendations in terms of how to price your items.

2. What kind of deal and promotions I can run or should offer at MediQuick India?


Online shoppers always welcome deals and promotions. Please think about offering value pricing for most products/services you are selling at MediQuick India and consider discounts, deals, bundling, quantity discounts etc. For off-season or excess inventory you can offer much deeper discount.